Privacy
Brand Architects respects the privacy of individuals and is committed to protecting personal information in a fair, responsible and transparent way. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy outlines how we collect, use, store and protect personal information through our business activities, including digital communications and use of our website.
Collection of Personal Information
We may collect personal information that is reasonably necessary to carry out our work. This information is usually provided directly by individuals when they engage with us, submit enquiries, subscribe to updates, participate in projects or communicate with our practice. The types of personal information we may collect include names, contact details and other information voluntarily provided. We do not collect sensitive information unless it is lawfully required or provided with consent.
Use and Disclosure of Information
Personal information is used or processed for the purposes for which it was collected, including to:
- provide architectural and related professional services
- respond to enquiries, feedback or requests
- communicate with clients, stakeholders and collaborators
- send project news or practice updates where consent has been given
- manage professional and stakeholder relationships
- monitor and improve the performance and usability of our website
- comply with legal, contractual or regulatory obligations
Personal information may be shared with consultants, service providers or relevant authorities where necessary to deliver our services or meet legal requirements. We do so thoughtfully and only where appropriate safeguards are in place.
We may also use anonymised or aggregated information for reporting, evaluation or analytical purposes. This data does not identify individuals.
We do not sell or trade personal information.
Digital Communications
Email communications and any attachments sent or received by Brand Architects are intended to be confidential. If you receive a communication from us in error, please notify us promptly and delete the message and any attachments. Confidentiality or privilege is not waived because information has been transmitted electronically. While we take reasonable steps to maintain secure systems, Brand Architects does not guarantee that digital communications are free from viruses, interception or unauthorised interference. We do not accept responsibility for any damage arising from electronic transmission or for changes that may occur to electronic files during transmission.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, monitor performance and understand how visitors interact with our content. Cookies are small data files stored on your device that help analyse website traffic and usage patterns. Information collected through cookies and analytics tools may include pages visited, time spent on the site, browser type and general location data. This information is used in aggregate form to improve user experience and website performance. It does not identify individual users. You can choose to disable cookies through your browser settings, however this may affect the functionality of parts of the website.
Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Personal information is stored securely, whether electronically or in physical form, and access is limited to those who require it for legitimate business purposes. Personal information is retained only for as long as necessary to fulfil its intended purpose or to meet legal and regulatory requirements.
Access and Correction
You may request access to personal information we hold about you, or request correction if you believe the information is inaccurate, incomplete or out of date. Requests will be handled in accordance with applicable privacy laws.
Contact
If you have any questions, concerns or requests relating to privacy or this policy, please contact us at office@brandarchitects.com.au